A product update-resolved leave balances resetting on an employee’s start date, and this is no longer a system defect.
If the issue still occurs, the leave policy doesn't align with the Basic Conditions of Employment Act (BCEA).
Non-compliant leave policies can trigger incorrect balance calculations. Clients must ensure their leave setup matches current legislative requirements before attempting any correction.
Create a BCEA-compliant leave policy
Sign in to Sage HR with administrator access.
Open Settings, then select Leave.
Review the existing leave policy for BCEA compliance.
Create a new leave policy that follows BCEA rules.
Assign the new policy to affected employees.
Verify the leave balance reflects the correct entitlement.
For detailed guidance, see the article that explains how to create a leave policy sequence that adheres to BCEA requirements.