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Remove my device for Two-Factor Authentication
Remove my device for Two-Factor Authentication

How to remove your device for 2-factor authentication (2FA) so you can set it up on a new device.

Oliver Cook avatar
Written by Oliver Cook
Updated over a month ago

If you have two-factor authentication (2FA) set up on a specific device, such as a mobile phone, but you need it set up on a new device instead, please contact your employer.

If your employer integrates with Sage 50 Payroll, your company's admin user may have a reset option for you within the Personal settings of your profile. Once reset you can set up 2FA on your new device.

If they don't you may need to log into our Sage Account Management page to remove your device. Once removed you can set up 2FA again.


Is your Sage HR admin able to reset 2FA for you?

Yes

Once they reset 2FA, the next time you log in you're prompted to set up 2FA again.

No


If your employer doesn't have an option to reset your 2FA, you need to log into the Sage Account Management page, click 2-factor authentication , and remove your device. This then allows you set up 2FA again, either on the same device or a new one.

The following steps differ depending on whether you still have access to the original device your 2FA was set on.

I do have access to my 2FA device

  1. Log into account.sso.sage.com with your Sage account email address and password.

  2. Enter your verification code using your chosen method. For example, code from an authenticator app.

  3. Select 2-factor authentication.

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  4. Click Remove. ​

  5. Enter your password and then your authentication code again.​

  6. You've now temporarily turned off 2FA for your previous device. Click 2-factor authentication in the Sage Account Management page to set up 2FA again.

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I don't have access to my 2FA device

  1. When you're asked to verify whether it's you, click Verify a different way instead.

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The next steps depend on whether you have your recovery code or not.

I have the recovery code

  1. Enter the recovery code, then take note of your new recovery code.

  2. When in Account Management, click 2-factor authentication.

  3. Click Remove, then enter your password and then enter your new recovery code again.

  4. You've now temporarily turned off 2FA for your previous device. Click 2-factor authentication in the Sage Account Management page to set up 2FA again.

I've lost the recovery code

If you don't have your recovery code, use your recovery method. You can use this to generate a new recovery code or reset 2FA on a new device.

📎NOTE: If you don't have access to any recovery method:

  • Employee user - Contact your employer. They can contact Sage support to get 2FA reset for you

  • Admin user - Contact Sage support who can reset it after they run through security questions with you or another admin user


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